Refund policy

Returns, Exchanges & Refunds

At SUKA HIJAB, every item is carefully checked before shipment. If there is an issue with your order, we are here to help.

14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

Returned hijabs must be unworn, unwashed, unaltered and free from makeup, perfume, stains, hair or other signs of use. All original tags, accessories and packaging must be included.

Opening the packaging to inspect an item does not make it ineligible for return, provided the item remains in its original condition.

How to Request a Return

Email suka@sukahijab.com before returning any item and provide:

  • Your order number
  • The item and reason for return
  • Clear photos or videos if the item is defective, damaged or incorrect

Once approved, we will provide the return instructions and designated return address. The return address may be different from the address shown on your parcel.

Unauthorised returns or parcels sent to the original shipping address may not be accepted.

Damaged, Defective or Incorrect Items

Please check your order upon delivery. If an item is damaged, defective, missing or different from what you ordered, contact us within 7 days of delivery.

Confirmed manufacturing defects may include holes, permanent stains, torn fabric, serious stitching defects or an incorrect item being supplied.

The following are generally not considered defects:

  • Slight colour differences caused by lighting or screen settings
  • Minor differences in print placement
  • Small measurement variations caused by manual production
  • Natural variations in fabric texture
  • Creases caused by folding or transportation
  • Loose threads that can be safely trimmed and do not affect use

For an approved defective or incorrect item, we will offer a replacement or refund and cover reasonable standard return shipping costs where a return is required.

Change-of-Mind Returns

Eligible full-priced hijabs may be returned if you change your mind, subject to the return conditions above.

Customers are responsible for return shipping costs for change-of-mind returns, including returns due to colour preference, style preference or an incorrect selection made when ordering.

Original shipping charges, customs duties, import taxes and other cross-border charges are non-refundable unless required by applicable law.

Hygiene-Sensitive and Non-Returnable Items

For hygiene and safety reasons, opened or tried-on inner caps, under-scarves and other items worn directly against the skin cannot be returned or exchanged.

We also cannot accept:

  • Items that have been worn, washed, scented, damaged or altered
  • Items without their original tags or packaging
  • Personalised or custom-made products
  • Gift cards
  • Items clearly marked “Final Sale” or “Non-Returnable”

Final Sale items remain eligible for remedies if they arrive defective, damaged or incorrect, as required by applicable consumer law.

Exchanges

We do not currently offer direct exchanges for colour or style preferences.

Please return the eligible item and place a new order for your preferred item. If we sent a defective or incorrect item, we may arrange a replacement at no additional cost, subject to availability.

Refunds

Returns are inspected after arrival. If approved, the refund will be issued to the original payment method within 7–10 business days.

Refunds are based on the amount actually paid after discounts. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact suka@sukahijab.com.

Consumer Rights

This policy does not exclude or limit any mandatory rights available under the consumer protection laws applicable in the customer’s country or region.

Contact

SUKA HIJAB
Email: suka@sukahijab.com