From SUKA to You, Clearly.

SUKA HIJAB currently ships primarily to Malaysia, including West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah and Sarawak). Orders are dispatched from China and delivered through cross-border logistics.

Availability for other destinations is determined by the shipping options shown at checkout.

Shipping rates are calculated based on your delivery address and order contents. The final shipping cost is shown at checkout before payment. West Malaysia and East Malaysia may have different rates.

If a free-shipping offer is available, its eligible destinations, minimum order value and other conditions will be shown before checkout.

Once your parcel ships, we will send a dispatch notice and tracking details to the email address used for your order. Tracking may not update in real time while a parcel is transferred between cross-border carriers.

If your tracking has not changed for an extended period, email suka@sukahijab.com with your order number so we can check with the carrier.

Orders sent from China to Malaysia go through customs clearance. Before you order, we will explain on the product page or at checkout whether applicable import taxes and duties are included in the amount paid, and whether additional charges may be due on delivery.

If a carrier requests a charge that was not collected at checkout, please contact us first so we can verify it and help provide order or shipping documents. We will not ask you to accept charges that differ from the information given before checkout without prior notice.

Please check the recipient name, phone number, postcode and full address when ordering. If you need a change, email suka@sukahijab.com as soon as possible. Changes or interceptions may not be possible after dispatch.

If delivery fails or a parcel is returned, we will check the reason with the carrier and discuss redelivery, a refund or another solution with you. Any verified additional shipping charge caused by an incorrect address will be explained before redelivery.

If your parcel has not arrived after the estimated delivery period, or the parcel or products arrive damaged, please contact us with your order number, tracking number and relevant photos.

We will investigate with the carrier. If the parcel is confirmed lost, damaged or incorrectly shipped, we will arrange a replacement or refund as appropriate.

For return eligibility and shipping arrangements, please read our Returns, Exchanges & Refunds Policy.

Before sending a return, email suka@sukahijab.com to obtain the designated return address. Do not send returns to the China dispatch address printed on your parcel.