14-Day Returns, Made Clear.
Return Process
How to Start a Return
Please contact us before sending anything back. Our care team will review your request and provide the correct return instructions.
Email Us
Contact suka@sukahijab.com within the applicable return period.
Share Your Details
Include your order number, the item and your reason for the return.
Receive Approval
We will review the request and send the designated return address.
Send Your Return
Follow the instructions provided and keep your proof of shipment.
Return Conditions
Before You Send It Back
Return-Ready Items
- Unworn, unwashed and unaltered
- Free from makeup, perfume, stains and hair
- Original tags, accessories and packaging included
- Return requested within 14 calendar days of delivery
Items We Cannot Accept
- Opened or tried-on inner caps and under-scarves
- Items that are worn, washed, scented, damaged or altered
- Items without original tags or packaging
- Personalised items, gift cards and marked Final Sale items
Policy Details
Everything You Need to Know
14-Day Return Policy
You may request a return within 14 calendar days of receiving your order.
Opening the packaging to inspect an item does not make it ineligible, provided the item remains in its original condition.
Damaged, Defective or Incorrect Items
Please inspect your order on delivery. If an item is damaged, defective, missing or different from what you ordered, contact us within 7 days and provide clear photos or videos.
Once confirmed, we will offer a replacement or refund and cover reasonable standard return shipping costs where a return is required.
What Is Not Considered a Defect?
- Slight colour differences caused by lighting or screen settings
- Minor differences in print placement
- Small measurement variations caused by manual production
- Natural variations in fabric texture
- Creases caused by folding or transportation
- Loose threads that can be safely trimmed and do not affect use
Change-of-Mind Returns
Eligible full-priced hijabs may be returned if you change your mind, subject to the return conditions above.
Customers are responsible for return shipping costs. Original shipping charges, customs duties, import taxes and other cross-border charges are non-refundable unless required by applicable law.
Hygiene-Sensitive and Non-Returnable Items
For hygiene and safety reasons, opened or tried-on inner caps, under-scarves and other items worn directly against the skin cannot be returned or exchanged.
Final Sale items remain eligible for remedies if they arrive defective, damaged or incorrect, as required by applicable consumer law.
Exchanges
We do not currently offer direct exchanges for colour or style preferences. Please return the eligible item and place a new order for your preferred item.
If we sent a defective or incorrect item, we may arrange a replacement at no additional cost, subject to availability.
Refunds
Returns are inspected after arrival. If approved, the refund will be issued to the original payment method within 7–10 business days.
Refunds are based on the amount actually paid after discounts. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact suka@sukahijab.com.
Consumer Rights
This policy does not exclude or limit any mandatory rights available under the consumer protection laws applicable in the customer's country or region.
Customer Care
Need Help With a Return?
Send us your order number and our care team will guide you through the next step.
Contact Us